Artificial Intelligence How Contact Center AI Fosters Agent Engagement Jay Gupta of Talkdesk shares how contact centers can create purpose-driven, inclusive workplaces and how automation fosters agent engagement....
Customer Service 3 Lessons Learned From Automating Customer Service With AI Customer service chat automation is one of those areas where already today AI is used to benefit companies. Among large enterprises it is one of the prime targets for automation this year. Virtual...
Machine Learning How do ASOS use deep learning to optimise performance? Artificial intelligence is being applied in retail across the whole product service cycle from targeted marketing, product recommendation, customer service interactions, and customer lifetime value.With the Deep Learning in Retail & Advertising...
Big Data Machine Learning Intelligence For Micro-Moment Shopping As artificially intelligent software becomes more economical and accessible for businesses across the globe, retailers and online marketplaces are now focusing on harnessing the power of big data and machine learning to understand...
Machine Learning Using AI to Estimate Customer Life Time Value in E-Commerce As deep learning techniques and applications continue to spread across business and society, this technology is now making an impact on retail and advertising. Data mining and deep learning algorithms are applied to...
Neural Networks Should We Give Chatbots Their Own Personalities? Today, we have machines that assemble cars, make candy bars, defuse bombs, and a myriad of other things. They can dispense our drinks, facilitate our bank deposits, and find the movies we want...
Deep Learning Extracting Customer Insights with Machine Learning In its relatively short lifetime, Airbnb has had over 100 million guests, with over 40 million of those occurring in the past year. Naturally, this exponential growth is a challenge to deal with...
