Conversational AI Using Custom Model Ensembles to Improve Multi-domain Conversations Multilingual conversations, sales conversations, switching to data entry information, and conversational AI with a multi-use case conversational flow are just a few examples where a conversation can switch wildly between domains within the same conversation....
Toxicity in AI Identifying Toxicity in AI-Led Online Conversation We spoke with experts from Amazon Alexa, Heriot-Watt University, Google, Square and more, on their current work in the Conversational AI environment. 2021 is set to be a huge year in XAI.......
Advances in Conversational AI The State of Conversational AI in the Times of COVID-19 In recent years, the need for implementing chatbots either for customer or sales support has grown tremendously, contributing to the growth of the entire conversational AI market, which is expected to be worth more than $250 million by 2027....
Chatbots How Chatbots Fail & Conversational AI Supersedes The challenge of messaging for businesses is scale. How do we keep up with the volume of messages that our customers send over the many different messaging channels they use while simultaneously making it a positive, accurate, and quick experience?...
